Privacy Policy

Who we are

Our website address is: https://lorenzosbakery.co.uk.

Effective Date: 01/05/2023

At Lorenzo’s Artisan Bakery, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website, use our services, or interact with us. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

  1. Information We Collect

1.1 Personal Information: We may collect personal information such as your name, email address, phone number, postal address, and payment details when you place an order, create an account, or subscribe to our newsletter.

1.2 Usage Information: We automatically collect certain information when you visit our website, including your IP address, browser type, referring/exit pages, and operating system. We may also collect data on your browsing activity, such as the pages you view and the links you click.

1.3 Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. These technologies collect information about your interactions with our website, allowing us to customize content and advertisements, remember your preferences, and improve our services.

  1. Use of Information

2.1 Provide Services: We use your personal information to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support.

2.2 Marketing Communications: With your consent, we may send you promotional emails, newsletters, and other marketing materials about our products, offers, and events. You have the option to unsubscribe from these communications at any time.

2.3 Analytics and Personalization: We may use the information we collect to analyze trends, administer our website, track user engagement, and personalize your experience. This helps us understand how our customers use our services and improve our website’s functionality and content.

2.4 Legal Obligations: We may process your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

  1. Information Sharing

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, and providing services to you. These providers are obligated to protect your information and use it only for the purposes specified by us.

3.2 Legal Compliance: We may disclose your personal information if required by law, court order, or government regulation to protect the rights, property, or safety of Lorenzo’s Artisan Bakery, our customers, or others.

  1. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption technologies, secure servers, and strict access controls to safeguard your data.

  1. Your Rights

You have the right to access, correct, update, and delete your personal information held by us. If you would like to exercise any of these rights or have questions about our privacy practices, please contact us using the information provided below.

  1. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

  1. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website, and the effective date will be indicated. We encourage you to review this policy periodically for any changes.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Lorenzo’s Artisan Bakery [Address] [City, Postal Code] United Kingdom

Email: [Email Address]

 

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.