Terms & Conditions

  1. Introduction

1.1 Welcome to Lorenzo’s Artisan Bakery (“Lorenzo’s”). These Terms and Conditions govern your interaction with Lorenzo’s and apply to all transactions, purchases, and interactions with us. By engaging with Lorenzo’s, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from engaging with Lorenzo’s.

  1. Product Information

2.1 Lorenzo’s specializes in artisan bakery products made with high-quality ingredients. We take pride in offering fresh, delicious, and handmade baked goods.

2.2 Our product range may vary based on availability and seasonal offerings. We strive to provide accurate descriptions and images of our products, but please note that there may be slight variations in appearance due to their handmade nature.

  1. Product Purchase

3.1 Lorenzo’s offers in-person purchasing at our physical bakery location(s) in the United Kingdom. Our bakery locations and operating hours will be communicated through signage, advertisements, or our official website.

3.2 Prices for our products will be prominently displayed at the point of purchase. We reserve the right to change prices without prior notice, but such changes will not affect purchases that have already been made.

3.3 Payment for products can be made using the accepted methods, including cash, credit/debit cards, or other forms of payment as specified by Lorenzo’s.

  1. Product Availability and Substitutions

4.1 We strive to maintain adequate stock levels to fulfill customer demands. However, product availability may be subject to limitations and occasional variations.

4.2 In the event that a specific product is unavailable, Lorenzo’s may offer suitable alternatives or provide information on when the requested product will be available again.

  1. Returns and Refunds

5.1 Due to the perishable nature of our bakery products, returns and refunds are generally not offered unless a product is found to be defective or not as described.

5.2 If you believe a product is defective or not as described, please contact Lorenzo’s immediately or within 24 hours of purchase to discuss the issue. We may request proof of purchase or request that you return the product for examination.

5.3 Refunds or replacements will be considered at the sole discretion of Lorenzo’s, based on the nature of the issue and the information provided by the customer.

  1. Allergies and Dietary Requirements

6.1 Lorenzo’s takes allergies and dietary requirements seriously. While we strive to accommodate various dietary needs, please note that our bakery handles a wide range of ingredients, including allergens such as gluten, nuts, dairy, and eggs. Cross-contamination may occur, and we cannot guarantee that our products are free from allergens.

6.2 It is the customer’s responsibility to inform Lorenzo’s about any specific allergies or dietary requirements before making a purchase. We will make reasonable efforts to provide information about ingredients and potential allergens in our products, but customers should exercise caution and make informed choices based on their individual needs.

  1. Limitation of Liability

7.1 To the extent permitted by law, Lorenzo’s shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses arising out of or in connection with your interaction or purchase from Lorenzo’s.

  1. Governing Law and Jurisdiction

8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Please note that these Terms and Conditions may be subject to change without prior notice.